Refund and Returns Policy

Thank you for shopping at KiKi Cart! We strive to provide you with the best shopping experience possible. If you are not entirely satisfied with your purchase, we’re here to help.

1. Eligibility:

• We accept returns within 30 days of the purchase date.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. Initiation:

• To initiate a return, please contact us at kikicart07@gmail.com or call us at 0311 3152424 to obtain a Return Merchandise Authorization (RMA) number.
• Please include your order number and reason for return when contacting us.

3. Packaging:

• Please ensure that the item is securely packaged to prevent damage during return shipping. We recommend using the original packaging if available.

4. Shipping:

• The cost of return shipping is the responsibility of the customer unless the return is due to a defect or error on our part.
• We recommend using a trackable shipping service for your return to ensure its safe arrival.

5. Inspection and Approval:

• Once we receive your returned item, our team will inspect it to ensure it meets our return policy criteria.
• If the return is approved, we will process the refund within 7 business days.

6. Refund:

• Refunds will be issued to the original payment method used during the purchase.
• Please note that it may take some time for the refund to be reflected in your account, depending on your payment provider.

7. Non-Returnable Items:

• Certain items are not eligible for return, including opened perfumes and used personal care items.
• Customized or personalized items cannot be returned unless they arrive damaged or defective.

8. Contact Us:

If you have any questions or concerns about our return policy, please don’t hesitate to contact us at kikicart07@gmail.com or call us at 0311 3152424. Our customer service team is here to assist you.

Thank you for shopping at KiKi Cart!